Help

Check your spam/junk folder first: the sender is support@matkamatrix.com, and the first message to a new address often lands there. Mark it “Not spam” once and future links reach your inbox. Nothing after 2 minutes? Open a ticket below and we will sign you in by hand.

Nothing renews: every plan is a single payment, so there is nothing to cancel. A timed tracker simply ends on its date and the book stays yours. A full refund is available within 14 days.

Every purchase: a full refund within 14 days, no reason needed. Open a "Payment or refund" ticket below; we action it within 2 working days.

The reader sends each page at ~50 KB, fine on weak 4G. Flipping extremely fast can trigger a pause of a few seconds that clears itself. Still stuck? Open a ticket.